Privacy Policy

Last Updated: 16/07/2023

This Privacy Policy describes how CouHome (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide to us when you use our website (the “Site”) or interact with us in any other way. We are committed to ensuring that your privacy is protected and that your personal information is secure. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you visit our Site, make a purchase, or interact with us:

  • Contact Information: We may collect your name, email address, phone number, and mailing address when you create an account, place an order, or contact us for support or inquiries.
  • Payment Information: When you make a purchase, we collect payment details, including credit card information, to process your transaction securely. Please note that we do not store your payment information on our servers.
  • Demographic Information: We may collect demographic information such as your age, gender, and location to better understand our customer base and provide tailored services.
  • Purchase History: We maintain a record of your purchase history to process returns, provide customer support, and improve our products and services.
  • Website Usage Data: We collect information about your interactions with our Site, including your IP address, browser type, operating system, and browsing patterns. This data helps us analyze trends, administer the Site, and enhance your user experience.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to personalize your experience, remember your preferences, and analyze how you use our Site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Fulfilling Orders: We use your information to process and deliver your orders, including verifying your identity, contacting you regarding your purchase, and arranging shipping and delivery.
  • Customer Support: We may use your information to respond to your inquiries, provide assistance, and address any concerns you may have.
  • Personalization: We strive to provide a personalized shopping experience. Your information allows us to tailor product recommendations, promotions, and content to match your preferences.
  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or other communications about our products, special offers, or events. You can opt-out of receiving these communications at any time.
  • Analytics and Improvements: We analyze user data to understand trends, improve our Site, and develop new products and features. This includes using aggregated data that does not personally identify you.
  • Fraud Prevention and Security: We may use your information to detect and prevent fraudulent activities, unauthorized access, and other security incidents.
  • Legal Compliance: We may need to use or disclose your information to comply with applicable laws, regulations, or legal processes.

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may engage third-party service providers to perform tasks on our behalf, such as payment processing, order fulfillment, shipping, and website analytics. These providers have access to your information solely for the purpose of performing these functions and are obligated to protect your information.
  • Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our Site of any change in ownership or use of your information.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal processes. We may also disclose your information to enforce our rights, protect the safety and security of our customers, or investigate and prevent fraud or illegal activities.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technologies, secure servers, and firewalls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Choices and Rights

  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or newsletters by following the instructions provided in the communication or contacting us directly. Even if you opt-out, we may still send you non-promotional communications, such as order confirmations or important service-related information.
  • Access and Correction: You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
  • Cookie Preferences: You can manage your cookie preferences through your browser settings or using third-party tools. However, please note that disabling certain cookies may impact your experience on our Site.

6. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those websites or services before providing any personal information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the age of 18, we will promptly delete it from our records.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the “Last Updated” date at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at We will do our best to address your inquiry in a timely and appropriate manner.

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