Thank you for shopping at CouHome. We are committed to providing you with a seamless and enjoyable shopping experience. This page outlines our shipping and delivery policies to help you understand the process and expectations.
1. Shipping Methods and Timeframes
- Shipping Options: We offer various shipping methods to accommodate different needs, including standard shipping, express shipping. The available options will be displayed during the checkout process.
- Processing Time: We strive to process and ship orders as quickly as possible. Please allow 2 business days for order processing before the shipment is dispatched. During busy periods or holidays, processing times may be slightly longer.
- Estimated Delivery Time: The estimated delivery time depends on the shipping method selected, your location, and the carrier’s service. Please note that the estimated delivery time is provided as a guideline and is not guaranteed. Unforeseen circumstances, such as weather conditions or carrier delays, may impact the actual delivery timeframe.
2. Shipping Costs
- Shipping Charges: Shipping costs are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination. The shipping charges will be displayed during the checkout process before you complete your purchase.
- Free Shipping: We may offer free shipping promotions for orders that meet specific criteria, such as a minimum purchase amount or shipping to certain destinations. Details regarding free shipping promotions will be communicated on our website or through promotional materials.
3. Order Tracking
- Tracking Information: Once your order is shipped, we will provide you with tracking information, including a tracking number and a link to the carrier’s website. You can use this information to track the progress of your shipment.
- Tracking Updates: Tracking updates are provided by the carrier and may include information on the shipment’s departure, transit, and delivery. Please note that tracking information may take some time to be updated after the package is shipped.
4. International Shipping
- International Orders: We offer international shipping to select destinations. International shipping costs and delivery timeframes may vary depending on the destination and the selected shipping method. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.
- Customs and Import Duties: Customs policies and import duties vary by country. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in the product or shipping costs. Please contact your local customs office for information on applicable duties and fees.
5. Delivery Address
- Accurate Information: Please ensure that the delivery address provided during the checkout process is accurate and complete. We are not responsible for any delays or issues with delivery caused by incorrect or incomplete address information.
- Address Changes: If you need to change the delivery address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate the address change if the order has not been shipped yet.
6. Delivery Issues
- Missing or Delayed Packages: In the rare event that your package is missing or significantly delayed beyond the estimated delivery timeframe, please contact our customer service team. We will work with you to investigate and resolve the issue by communicating with the carrier.
- Damaged Packages: If your package arrives visibly damaged, please refuse the delivery or notify the carrier upon receipt. Additionally, please contact our customer service team to report the issue. We may request photographs or other evidence of the damaged package to assist with the investigation and resolution.
7. Contact Us
If you have any questions, concerns, or inquiries regarding our Shipping & Delivery policies or specific order-related issues, please contact our customer service team at Support@couhome.com. We are here to assist you and ensure a smooth and satisfactory shipping and delivery experience.